Frequently Asked Questions

Q:  Is it possible to form the shields more than one time.
A:   No, the process is not reversible, the shields are permanently formed to your body shape one time.

Q:  Can I buy just the shields for the chest armour shirt?
A:   Yes, if the shirt still fits, more shields can soon be purchased through the website. For now
      call customer service at 770-725-2724.  

Q:  The chest shield has a bump because it was folded when it was in of the foil pack?
A:   If shields are stiff or have folds, bend repeatedly to smooth out any folds before inserting in shirt and fitting on athlete, No need to rush as the shields will begin hardening in 3 to 5 minutes.

Q:  Is it a problem if the pad is not perfectly smooth after hardening?  
A:    We recommend massaging out any major bumps or folds during the time that the shields are hardening/curing.  Minor folds or bumps are common and the pads still protective if the shirt and pads are comfortable while worn.

Q:  Can I just leave the shirt on after the fitting process, or do I have to take it off and hang it up?
A:  Yes you can leave it on and it will still harden as normal, just avoid sitting slumped over, or the shields will incorrectly form.

Q:  Can I buy more than one shirt?
A:   Yes, you can purchase the shirt by itself without pads on the website.

Q:   What if I outgrow the shirt and the pads?
A:    Like a pair of shoes, they will normally be replaced with a larger size if you change sizes.

Q:   Can the shields be removed from the shirt?
A:    Yes, but be careful not to allow the shield to fold, as they could crack if too much force is applied.

Q:   What are the washing instructions?
A:   For the shirt, Machine wash warm/Cold with no bleach or fabric softener, dry with medium heat.
A:   Remove and hand wash the shields in warm water, and pat them dry.  
     Do not run the shields through the wash or dryer, as excessive heat might cause them
     to malform,  the pressures in the wash could cause them to fold and crack.

Q:  How do they harden?
A:  It's a patented process that allows them to cure when they come in contact
    with air and humidity using treated materials sewn into the pads themselves.  

Q:  Is there a warranty?
A:   Yes, products are warranted to be free of manufacturer defects for 90 days
     from purchase.
      Yes, Please Read the Evoshield Warranty Policy

Q: What is the returns policy?
A:  For Evoshield Internet orders,
    an RMA# must be obtained from  customer service at (770)725-2724.
    All returns have a 20% restocking fee. When the product is returned to us,
    it will be inspected for salability, if undamaged and shields are
    unopened a credit will be issued less the restock fee.
A:  For orders purchased through authorized  
    Retailers, Returns must go to  place of purchase! However, warranty issues will be
    handled in the normal way with Evoshield customer service.